Terms and Conditions

Our prices are in £ sterling and are closely monitored - they may change each time we get new stock. The price you pay will be the price in effect at the time of order.

We accept most major credit and debit cards. These payments are processed via Stripe and will appear on your statement as 'AIREVALLEYCLASSICS' or 'AVC'. Your credit card information is not stored by us at any time. We also accept Paypal payments.

We operate real time stock levels and aim to hold stock of every product - it is not possible to order any product which is out of stock.

The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.
No contract will come into force until we accept your order. Acceptance of your order will only take place when the following steps have occurred:

  • You have added the product(s) you wish to purchase to your shopping cart and then proceeded to the checkout
  • You have entered your contact and delivery details
  • You have made full payment for your order via any of our accepted payment methods. (Our payment service provider will handle your payment)
  • We will then send you an initial order acknowledgement and check your order details, stock availability and payment
  • Once we have have made those checks successfully we will process your order and send you a dispatch confirmation email (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We aim to dispatch all orders received prior to 12 noon, on the same day during Monday to Friday. Orders received after that time or on weekends or public holidays will be shipped on the next working day.
For you peace of mind, we send out all orders via the Royal Mail signed for service which can be tracked and requires a signature. Please note that as the UK is no longer a member of the EU, there may be additional handling and tax fees to pay in your country.

We provide an order tracking facility on our website. You will be able to see the status of your order by entering your order reference number that was generated at the time of your order.
If you have an enquiry regarding the status of an order, then please use the order tracking system first as this may answer your enquiry.

In the unlikely event of finding a problem with your order upon arrival, please contact us within 4 days of receipt.
Failure to notify us within this period may make it difficult for us to deal with the problem efficiently.

All purchases fall under the 'Distance Selling Act' and your statutory rights are not affected.
Except where a product has been specifically ordered for you, you have the right to cancel your order at any time within 7 days of placing your order. (This does not apply to business customers).
Once the goods have been in your possession for more than 7 days you are deemed to have accepted the goods and they cannot be returned.
To exercise your right of cancellation, you must contact us within 7 days of receipt and provide the following information:

  • Your name
  • Email address
  • Phone number
  • Invoice number
  • Order date
  • Product code and description
  • Reason for return

We will review your request within 2 working days and issue you with a Returns Merchandise Authorisation (RMA) number via email. The RMA email will contain the information needed to return the goods to us. You will be responsible for returning the goods to us at your own cost.
The goods must be returned to the address shown within the RMA email. If you wish, we can arrange collection of the goods provided that you give us reasonable opportunity to do so from the original delivery address, or another mutually agreed address, within the timescales outlined.
Under such circumstances, the full cost of recovery will be deducted from any refund. You must take reasonable care to ensure the goods are not damaged whilst in your possession or while in the transit to us. Any goods returned must be in 'as new' condition and un-used.
Once your return is received we will examine the item(s) and contact you via email to notify you of the outcome. Should a refund be necessary this will be issued to the same payment method used to pay for the item. Any replacement items will only be shipped to the same address as that used for the original order. 

Cookies are very small text files that are stored on your computer when you visit our website. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can enable and disable cookie functionality with the slider control above. However, disabling cookies may hinder this website from functioning in the manner intended.

The following are strictly necessary for the operation of our website:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember whether you are logged in - you need to be logged in to complete an order
  • The following is not strictly necessary for the operation of our website

However, they are required to provide you with the best user experience and also to tell us which pages you find most interesting

We track the pages you visit on our site via Google Analytics

When placing an order on our website, we use cookies for your cart session only. Once a session has ended and your order has been placed, our server holds the following information: 

  • Your name, address, telephone number and email address
  • The date of your order, order number and the status of your order
  • Products ordered

Once you have registered with our website and/or placed an order we store the following information about you:

  • Name and address
  • Email address
  • Telephone number
  • Details of any orders placed
  • Newsletter subscription status

This information is only used to allow us to process and ship orders, contact you in relation to orders, or provide you with news and product updates via our newsletter (if subscribed).
We will process and store your data with care and in accordance with the General Data Protection Regulations. (GDPR).

We will never share your personal information with third parties.

We will only use your email address in accordance with GDPR to contact you with news, product information and special offers from us that we think may be of interest to you.
You can opt out of these communications at any time.

Shipping is charged at cost at the following rates for the UK destinations:
United Kingdom Mainland - Northern Ireland - Isle of Man - Isle of Wight - Channel Islands

£3.25 Royal Mail Large Letter up to 100g
£4.75 Royal Mail 'Signed for' (1-3 days) up to 1Kg 
£5. Royal Mail 'Signed for' up to 2Kg
£8.99 48Hr Courier up to 5Kg
£12.99 48Hr Courier up to 10Kg

Shipping is charged at cost at the following rates for the European destinations:
Austria - Belgium - Finland - France - Germany - Greece - Guernsey - Italy - Jersey - Luxemburg - Malta - Monaco - Netherlands - Republic of Ireland - Spain - Sweden

£9.99 Royal Mail 'International Standard' up to 250g     
£12.99 Royal Mail 'International Tracked & Signed' up to 0.5Kg     
£13.99 Royal Mail 'International Tracked & Signed' up to 0.75Kg         
£14.99 Royal Mail 'International Tracked & Signed' up to 1.00Kg           
£15.99 Royal Mail 'International Tracked & Signed' up to 1.50Kg        
£16.99 Royal Mail 'International Tracked & Signed' up to 2.00Kg      

Shipping is charged at cost at the following rates for the 'Rest of World' destinations:
Australia - Canada - USA

£7.99 International Standard up to 100g            
£15.99 International Signed up to 500g            
£24.99 International Signed up to 1Kg    
£49.99 DHL 3 day up to 2Kg            
£59.99 DHL 3 day up to 3Kg            
£64.99 DHL 3 day up to 4Kg        
£69.99 DHL 3 day up to 5Kg

** Please note that as the UK is no longer in the EU, there may be VAT and handling charges payable within your country upon arrival **


Copyright Aire Valley Classics & Quick-Glo UK 2018-2024

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